Terms & Conditions of your booking with Azra International Ltd.
All bookings are made with Azra Holidays & Events, which is a trading name of Azra international Ltd. Checking of the acceptance box when booking will be taken as you and your party's acceptance of the following conditions. The expression "client" may be used in these conditions not only to apply to you but to all other members of your party on whose behalf you have signed. Reading the booking conditions and information forms part of your contract with us.
Only bookings made directly with Azra Holidays & Events are eligible to attend classes and activities arranged in the package.
1 Booking
Bookings should be made on our website to at which stage a binding contract comes into effect between you (the client), and us.
We make every effort to properly balance genders where appropriate for social dances, but we cannot guarantee that there will be an even match of partners. Where necessary we reserve the right to restrict bookings to take account of an inappropriate gender balance, to ensure the quality of our product.
2 Payment of the balance
The balance of the price of your holiday must be paid on the date given to you at booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain the deposit. You may be able to reinstate your booking but this will depend on availability and incur an admin fee. For bookings made past this date, you will be required to pay the full cost of your holiday at the time of your booking.
3 Alteration by you
In the event of you wishing to alter the details of a confirmed booking, including name changes, you will be charged an amendment fee of £30 in addition to the increase, if any, in the cost of the revised arrangements. Where an alteration is made within eight weeks of departure we will treat such alteration as a cancellation of the original booking. Any costs incurred by us will be passed on and may be as high as 100% of the cost of the holiday. All amendments must be in writing via email.
No refund will be made for unused accommodation or services due to voluntary variation of a holiday.
4 Cancellation by you
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the lead person on your booking and is communicated to us in writing by email. In the event of cancellation by you, we shall retain the deposit and may apply cancellation charges. Deposits are non-transferable.
For long haul holidays the cost of the flights is payable in full on cancellation by you, in addition to any sums detailed below. You will be informed of this cost at the time of booking and should ensure that you are adequately insured in all cases.
Period before departure within which written cancellation is received; Amount of cancellation charge shown as a percentage of the holiday price
From the date of booking up until the holiday’s balance payment date: £100
After balance payment date - 60 before the holiday start date: £130
59-30 Days 50% of the holiday price
29-0 Days 100% of the holiday price
5 Travel Insurance
It is a requirement, when booking your holiday, that you buy travel insurance or you can demonstrate at the time of booking that you hold a policy providing cover. Any insurance must also offer a 24hr emergency telephone and repatriation service. In the event of an emergency, should you not have adequate insurance cover, although we will offer all reasonable assistance, it must be understood that you will be responsible for any costs involved as a result of your failure to take out adequate cover. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for the particular needs of you and your party. We do not check customer insurance policies.
6 Alteration by us
We plan your holiday arrangements many months in advance and although it is unlikely that we shall have to make any changes to confirmed arrangements, it does occasionally happen. Most changes are of a minor nature and we will advise you at the earliest possible date. If a major change occurs, we shall inform you as soon as is reasonably possible. A major change is one that we make to your holiday before departure that includes changing your airports(s) (except between Gatwick and Heathrow or between alternative airports within the same overseas city), or time of departure or return by more than twelve hours, or offering you accommodation of a lower standard. In such cases you have the choice of either accepting the revised arrangements as notified to you, or cancelling your holiday with full refund of money paid.
For all these alternatives we will pay compensation on the scale shown below (or a full refund of all money paid if you choose to cancel)
Period before departure date that notification is given Compensation per person
Within 2 Weeks £40.00
Within 4 Weeks £30.00
Within 6 Weeks £20.00
Within 8 Weeks £10.00
More than 8 Weeks 0
Important note: Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, disease or adverse weather conditions or other events outside our control. Neither will it be payable in case of flight delay after check-in which is covered separately by your holiday insurance.
7 Cancellation by us
We reserve the right in any circumstances to cancel your holiday and all holidays are subject to a minimum number of participants, for Viva Mallorca in October 2023 we require a minimum of 160 people. We will not cancel your holiday within 8 weeks of departure unless caused by events beyond our control or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will offer to you an alternative holiday of comparable standard. If this is unacceptable, we will return to you all monies paid.
8 Our responsibility for your holiday
We accept responsibility for ensuring that all component parts of your holiday are supplied to you as confirmed by us on your confirmation and final invoice, and that services offered reach a reasonable standard. If any such part is not provided, we will pay you an appropriate compensation if this has affected the enjoyment of your holiday (see important note above). We have taken all reasonable and proper care to ensure that proper arrangements have been made for all our holidays and that the suppliers of the various services provided to you as part of your holiday are efficient, safe and reputable and comply with the local and National Law and regulation of the country in which they provide those services. However, we do not have direct control over the provision of services to clients by suppliers, and we cannot be held responsible or liable for injury or death or illness caused to clients.
We shall give every assistance to a client who, through mishap, suffers illness, personal injury or death during the period of the holiday arising out of an activity which neither forms part of the holiday arrangements nor form part of an excursion offered through us provided we are advised of the incident within 90 days of its occurrence.
Nothing in condition 8 shall apply to anything arising during or out of carriage by air, sea or land will be subject to the condition of carriage of the carrier operating these services. In respect of carriage by air, sea or land and the provision of accommodation our liability in all cases will be limited to the manner provided by the relevant international convention.
8a. Your responsibility to us
It is your responsibility to ensure that you arrive in good time to board all flights or other method of transport. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the right to recover from you any costs we incur in making such arrangements. Payment may be required from you before boarding.
9 Price Guarantees
The price of your holiday is subject to surcharges only on the following items: Governmental action, currency, aircraft fuel, over flying charges, airport charges and increases in scheduled air fares. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and amendment charges.
If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. In return for this guarantee there will be no refund in the event of favourable costs or currency movements.
We reserve the right to revise prices for new bookings in the event of any change.
10 Complaints and Arbitration
In the unlikely event of any problems occurring during your holiday, it must be reported to either the hotel manager or our in resort team, thereby giving them the opportunity to remedy the problem. If the problem cannot be completely solved in the destination, you must write to us via email within 28 days of your return giving full details of your complaint. If you do not follow this simple procedure it may affect your right to claim against us.
11 Indemnity
When you book a holiday with us you accept responsibility for the proper conduct of yourself and your party while on holiday. We reserve the right to terminate your holiday or that of any member of your party due to misconduct. If your actions or those of any member of your party cause damage to the accommodation in which you are staying or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify us against any claim (including legal costs) made against us by, or on behalf of, the owners of such accommodation or the operator of such flight or other means of transportation.
12 Passports, Visas and Health Requirements
All clients should refer to the detailed requirements contained in the Destination Information for each country. A full British passport presently takes 4/6 weeks to obtain. If you or any member of your party is not a British citizen or holds a non-British passport you must check passport and visa requirements with the Embassy or Consulate of the countries through which you are intending to travel. Information on health is contained in the Department of Health leaflet available from most post offices. It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents before departure and all costs incurred in obtaining these items must be paid by you.
13 Travel Advice
The Foreign & Commonwealth office may have issued information about your holiday destination. You are advised to check this information at http://www.fco.gov.uk/ Alternatively you can contact the ABTA Information Department on 020 3117 0599.
14 Data Protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, and special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security companies, public authorities such as customs/immigration if required by them, or as required by law. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We will hold your information, where collected by us, and may use it to inform you of offers in the future and information about services with think may be of interest to you. If you do not wish to receive such approaches in the future, please let us know.
15 Security
Any flights forming part of the holiday arrangements are subject to the conditions of the carrying airline, which in most cases limit the airlines liability to the passenger in accordance with International Law and Conventions.
Azra Holidays & Events is a trading name of Azra International Ltd. Your money is held in trust with an independent third party, in the unlikely event of our insolvency before your trip, our trust operator will ensure the reimbursement of any money paid towards your holiday. In the event of our insolvency during your holiday, our insurance will make sure that you are not stranded abroad.
16 Your Financial Protection
When you buy a package holiday from us, your money is protected by trust insuring its protection.
17 Jurisdiction
This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.
18 Photography/Videography
Please be aware that the we will be taking photographs and video during our events and holidays. If this causes an issue, please talk to a member of staff as soon as possible. Please note: by attending our events, you have agreed to the following statement:
‘I give permission for Azra International to use my photograph and other media such as film and quotations, on Azra International promotional material and publications, for which it may be suitable.’
If you do not agree with the above statement, please talk to a member of staff or email hello@azraholidaysevents.com“.